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Service: (540) 585-3401
Today's Hours: Sales: 9 AM-6 PM
Service: 8 AM-2 PM
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41 Reviews
4.9 out of 5 stars
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Been There, Done That! 19 Feb 2013
This was my first "routine service" at the dealership and overall a very positive experience. With a 7:00 AM appointment made in advance on-line I was in and out in a reasonable period of time. Had I not arrived at 0630 AM however, the experience could have had a different outcome since I wasn't fam...iliar with the two line separation scheme. Fortunately I had gotten into the right lane which is intended for "quick" service etc,..as noted by the sign placed unfortunately just outside and just prior to entering the service writer area of the building. Having watched several people jockeying from line to line I would recommend placing a large lane sign in the approach area to the service side of the building to reduce confusion and customer frustration! It was obvious that some vehicles had been dropped off the night before and locating the keys and moving the vehicles proved cumbersome and resulted in inherent delays at opening of the service department. If space at the dealership can accommodate it, I recommend that the late night "drop-offs" park in a "dedicated" area and not in the lanes approaching the service entry after completing their drop-off paperwork. I have seen this work very effectively at other dealerships and minimizes the customer "frustration" levels considerably! If you like the idea and can implement it at Radley please feel free to thank me with a "complimentary" oil change and tire rotation service because I can almost quarantee higher customer survey scores in the future. Thanks and please note that "Customer Service/Satisfaction begins well before entering the service bays!" Show more
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